Patient Focus and Qualitiy Management

Regarding our patients as responsible individuals, we wish to inform them optimally and encourage them to actively take part in creating their individual therapy plan throughout the whole course of treatment. This self-responsible attitude is reinforced by several group therapies which at the beginning of the treatment give practical help on issues such as self-monitoring and individual lifestyle choices. Toward the end of the treatment patients are being prepared to actively transfer their new insights to their everyday reality.

Guided by our internal pathways therapeutic measures can be selected and modified by the patient himself. As part of this individualized treatment plan personal preferences can be taken into account.

Every patient can communicate suggestions, complaints, and special wishes concerning possible improvements of the clinic routine. These inputs are systematically processed, bringing about a constant further development of the clinic concept according to the needs of our patients.

15 to 30 hours per week of intensive treatment and therapeutic events, combined with a well structured therapy program with daily schedules ensure a high treatment efficiency.

The structure of the treatment follows in-house guidelines and clinical pathways for the specific disorders. These guidelines were developed and specified in accordance with the evidence-based guidelines of national and international organizations. They cover the following disorders:

  • depressive disorders
  • anxiety disorders
  • eating disorders
  • post-traumatic stress disorder
  • religious and spiritual problems and disturbances
  • borderline syndrome
  • narcissistic personality disorder
  • psychoses
  • suicidal tendencies and self-violations
  • addictive behavior
  • regressive decompensation syndrome

The outcomes of our therapies are continually assessed by a comprehensive evaluation program. The results show that by the end of the patients‘ therapy time in the Parkklinik Heiligenfeld the majority shows significant symptom improvement.

As an example the diagram below demonstrates the ISR averages (ICD-symptom rating) listed according to diagnoses. This newly developed assessment tool provides information about the amount of impairment by symptoms in the fields of depression, anxiety, somatic disorder, and eating disorders as they are experienced by the patients.

Our internal quality management, which involves all sections and levels of employment, is based on the principles of Total Quality Management (TQM).
In 2008/2009 the Heiligenfeld Kliniken were certified according to KTQ (Cooperation for Transparency and Quality), this being the first interconnected certification for the hospital and the rehabilitation section in Germany.
The profile of our clinic includes the evaluation of therapeutic aims, patient questionings, therapy process assessment, treatment documentation, and final report. Basic documentation and evaluation mainly follow the guidelines given by the Institute for Quality Development in Psychotherapy and Psychosomatics (IQP).

Regarding quality measurement and scientific research we cooperate with the University of Regensburg:

  • Prof. Dr. Thomas Loew, Institute of Psychosomatic Medicine
  • Prof. Dr. Thilo Hinterberger, Institute of Psychosomatic Medicine, Heiligenfeld endowment chair for Practical Consciousness Sciences
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